Shipping & Returns Policy
Effective Date: September 16, 2026
At The Vault by A51, we want ordering to be simple, shipping to be straightforward, and customer service to actually help when something goes wrong. This Shipping & Returns Policy explains how orders are processed, shipped, returned, exchanged, and refunded.
The Vault by A51 is operated by A51 Royalty Investments, LLC.
Order Processing
Orders are processed as quickly as possible after they are received and payment has been successfully authorized.
Most orders are prepared for shipment within 1 to 2 business days, excluding weekends and holidays. Orders placed during periods of high demand, promotions, product launches, or holidays may require additional processing time.
Once an order has shipped, tracking information will be provided when available.
Shipping
The Vault currently ships to eligible addresses within the United States.
Available shipping methods and applicable charges will be displayed during checkout.
Shipping rates may vary depending on the products ordered, package size, weight, destination, carrier requirements, and any applicable shipping restrictions.
Certain products may qualify for free shipping. When free shipping is available, it will be displayed on the product page, during checkout, or as part of the applicable promotion.
Delivery Times
Estimated delivery dates are provided as a convenience and are not guaranteed unless specifically stated otherwise.
Once a package has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier delays, transportation disruptions, incorrect addresses, or other circumstances outside our control.
Tracking information provided by the carrier should be used for the most current delivery status.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an error after submitting an order, contact us as quickly as possible. We will attempt to correct the address if the order has not already been processed or shipped, but we cannot guarantee that changes can be made after an order is submitted.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Age Restricted Products
Certain products sold through The Vault may be subject to federal, state, local, carrier, or other age related requirements.
Where required, age verification may be necessary before an order can be processed or delivered.
We reserve the right to cancel an order if applicable age requirements cannot be satisfied.
Shipping Restrictions
Some products may be subject to shipping restrictions based on product type, carrier requirements, federal law, state law, or local regulations.
We reserve the right to decline or cancel shipment of a product to a destination where we determine that shipping or sale of the product is prohibited or restricted.
If an order must be canceled because we cannot legally or reasonably ship the product to the requested destination, the applicable purchase amount will be refunded.
Damaged Orders
If your order arrives damaged, contact The Vault as soon as possible after delivery.
Please include your order number, a description of the damage, and photographs of the product and packaging when possible. This information helps us review the issue and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, exchange, refund, or other appropriate solution.
Please do not discard damaged products or original packaging until your claim has been reviewed, as photographs or additional information may be required.
Incorrect or Missing Items
If we send you the wrong product or an item is missing from your shipment, contact us as soon as possible.
Provide your order number and details regarding the incorrect or missing item. Our customer service team will review the order and work to correct the issue.
If the mistake was ours, we will work to make it right.
Returns & Exchanges
We want you to be comfortable ordering from The Vault.
Unless otherwise stated on the product page or excluded below, eligible merchandise may be returned or exchanged within 30 days of delivery.
Returned products must generally be:
Unused and in original condition
Returned with original packaging when applicable
Complete with all included components and accessories
Free from damage caused after delivery
Accompanied by proof of purchase or the applicable order information
Products that do not meet these requirements may not qualify for a refund or exchange.
Return Shipping
Unless the return results from an incorrect, defective, or damaged product received from The Vault, customers are generally responsible for return shipping costs.
Original shipping charges are generally nonrefundable unless the return resulted from an error by The Vault or otherwise required by law.
We recommend using a trackable shipping method when returning merchandise.
No Restocking Fees
The Vault does not charge restocking fees on eligible returns.
Our goal is to keep the return process straightforward without adding unnecessary fees when an eligible product is returned according to this policy.
Exchanges
Eligible products may be exchanged when replacement inventory is available.
If the requested replacement is unavailable, we may offer another product, store credit, or a refund depending on the circumstances and the customer's preference.
Price differences may apply when exchanging one product for another.
Refunds
Once an eligible return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund is submitted, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
Nonreturnable Products
Certain products may not qualify for return because of health, hygiene, safety, regulatory, or product specific considerations.
Nonreturnable products may include:
Used or opened products that cannot reasonably be resold
Products damaged through misuse or improper handling
Personalized or customized merchandise
Final sale or specifically designated nonreturnable merchandise
Products subject to health, hygiene, safety, or regulatory restrictions
Any product specifically designated Final Sale on its product page is not eligible for return unless it arrives damaged, defective, incorrect, or applicable law requires otherwise.
Defective Products
If you believe a product is defective, contact us with your order information and a description of the problem.
Depending on the product and circumstances, we may request photographs, video, or other information to help determine the issue.
Verified defective products may qualify for replacement, exchange, refund, or another appropriate resolution.
Lost or Stolen Packages
If tracking indicates that a package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.
You should also contact the shipping carrier when appropriate.
If the package still cannot be located, contact The Vault with your order number and tracking information so we can review the situation.
A carrier's delivery confirmation may be considered when evaluating lost or missing package claims.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.
Once an order has entered fulfillment or has shipped, it generally cannot be canceled and may instead need to be handled through the return process.
Contact Us
To request a return, exchange, report a shipping problem, or ask a question about an order, contact us through the Contact Us page on The Vault by A51 website.
Please include your order number whenever possible so we can locate your purchase quickly.
A51 Royalty Investments, LLC
The Vault by A51
Effective Date: September 16, 2026